Author name: Karl Staib

A man and woman, standing in front of easel, working on process optimization for their company.

Unlock Growth: The Top Three Focus Areas for Process Optimization

Last year, I worked with a SaaS client struggling to retain customers. 70% of their customers usually cancel their subscription between 6-12 months. As we looked through their processes, we found a unique trend. The customer care team’s automated education outreach would be sent out to customers every week within the first three months. Then,

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